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Privacy policy

As a part of your order, information about you is stored in Synesa’s systems. The stored information consists of Order Information and User Information.

Order Information

Order Information is information about you that is saved into Synesa’s CRM-database for the handling and maintenance of your order.

Contents of Order Information

Order Information consists of all the information you give on the order form.

Visibility of Order Information

Order Information is visible to Synesa’s CRM administrators and in required extent to other Synesa administration.
The information is also visible to your organizations Synesa CRM moderators, if they have been appointed.
Synesa Solutions is the Controller of the Order Information. Order Information is not visible to other parties, nor will they be handed over to other parties without legal compulsion. Order Information will not be moved outside EU or EEA. Order Information will not be used for automated decision making.

Bases for processing Order Information

Order Information is saved, so that Synesa Solutions can handle and maintain your order.
The legal basis for the processing is the consent (GDPR, article 6, 1-a) you give by accepting this statement as a part of your order.

Duration of storing Order Information

Order Information is stored indefinitely. Any personal information contained within Order Information is deleted when you or the customer organisation, to which you belong, requests their deletion.

User Information

As a part of your order a username will be created for you in Synesa’s Azure-cloud. The username and information stored along with it are User Information.

Contents of User Information

User Information contains:

  1. Your name
  2. The username that was created for you (formatted as your.name@synesa.com)
  3. The scope of your user privileges. This can be used to deduct which of Synesa’s customer organisations you belong to (as in possibly your employer)
  4. Any information you add to the user account will also be stored in the system
Visibility of User Information

Synesa Solutions is the Controller of the User Information. The User Information is visible to Synesa’s Azure administrators. User Information is not visible to other parties, nor will they be handed over to other parties without legal compulsion. User Information will not be moved outside EU or EEA. User Information will not be used for automated decision making.

Bases for processing User Information

User Information is stored so that Synesa Solutions can control the access to data shown in eDromos (later Analysis Data). Synesa Solutions’ customer organization is the Controller of the Analysis Data.

Synesa Solutions has to protect the intrests of its customer organization by restricting access to the Analysis Data. The legal basis for Synesa Solutions processing User Information is to protect the customer organizations legitimate intrests (GDPR, article 6, 1-f). If the Analysis Data contains personal data, Synesa Solutions is required by law to restrict access to the Analysis Data. In this case the legal basis for Synesa Solutions processing User Information is compliance with a legal obligation (GDPR, article 6, 1-c).

Duration of storing of User Information

The User Information is stored until the customer organization or you want to permanently delete your user privileges.

Your rights

You have the right to:

  1. Request access to any of your personal information
  2. Request to rectify any of your personal information
  3. Request the deletion of your personal information or to limit its processing. If information necessary for user privilege management is deleted, you will lose access to eDromos
  4. Object to transferring the User Information between systems
  5. Lodge a complaint with a supervisory authority 6. Withdraw your consent concerning the storing of Order Information

If you want additional information or want to exercise your rights, please contact Synesa’s data protection officer (e-mail: erkka.nurmi@synesa.com).

You can also contact Synesa on other matters.

Street address: Kauppakatu 39, 40100 Jyväskylä, Finland
Sales email: sales@synesa.com
Support email: support@synesa.com